I am on the Upgrade page of my account, and am trying to buy the PLUS benefits. They are grayed out, and when I click 'upgrade now' it is not working. I have tried to access my 2016 return and it says I need PLUS. However I cannot purchase it.
Same issue here after navigating the labyrinth of "go to this and do this" suggestions. I don't even think that the owners of this website know that no one is able to purchase their service. It boggles my mind that there isn't just a "buy PLUS" button on the main page.