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Level 6

5071C Letter

I filed last year never recieved so i called the said i had to wait for a letter which i never recieved.
Filed this year didnt recieve fefund this BUT DID RECEIVE A 5017C LETTER so i called again. Because i didn't receive last years she made me and appointment with my local office. I went and got everything cleared up. I received this years refund in about a week after I ordered transcrips. Still no word on last years oddly enough even after i went down and cleared up everything my transcripts came to my old address.
Can someone give me any advice PLEASE