Hello everyone in TurboTax Community,
It has been brought to my attention that there is some concern about an email that many of you may be receiving or have already received. This email is not a phishing email and was not sent in error. It is important that you review the email, but I am going to outline the email and why you have received it.
I understand you are concerned as to why you received this email. Our records indicate that you signed up to have your TurboTax fees deducted from your federal refund and at this time, you have not yet been issued that federal refund. This is the first notification to make you aware that on March 22 we will debit your account.
If you receive your Federal refund before March 19th you have nothing to worry about. We will send two more notifications before we debit your account as reminders, in the case that you still have not received it. If by March 19th you have not received your refund, or the refund was not enough to cover the fees, you can pay us one of two ways.
You can either pay online through http://www.turbotaxpayments.com or by calling us at (number removed) to pay by phone using your credit card. If you elect to do nothing in this situation the Auto Debit of your account will occur on March 22. It will be for the TurboTax fees only, the $29.99 service fee will not be included.
The email will look like this:
Notice: Request for Payment
Balance Due: $XX.XX
Due Date: 3/22/2013
Order #: EFExxxxxxxxxxxxxxxxxxxx
When you filed your 2012 tax return, you chose to use the Refund Processing Service. This service allowed you to pay for the TurboTax services (listed below) by deducting these fees from your expected federal tax refund, instead of using a credit card.
However, our records indicate that your refund, after adjustment, was insufficient to pay the amount of these fees. Although we have no way of knowing, the IRS may have adjusted your refund to satisfy existing debts including child support, back taxes, student loans and state taxes, among other reasons. Because you were not able to take advantage of the Refund Processing Service, you will not be charged the Refund Processing Service fee. Your remaining fees for TurboTax services sum to a balance of $XX.XX due to Intuit by 3/22/2013.
For your convenience, there are three easy ways to pay for your TurboTax fees and services:
1. Do Nothing. When you signed up for the Refund Processing Service, you provided us with your bank account information and consented to allowing Intuit (through its processor) to debit your bank account in the event the final refund was not sufficient to cover the fees for TurboTax products and services (listed below). Therefore, if you elect not to pay online or by phone by 3/19/2013, we will automatically debit your bank account ending in 1453 in the amount of $56.98 on 3/22/2013.
2. Pay Online using your credit card @ http://www.turbotaxpayments.com
3. Call (number removed) to pay by phone using your credit card (Sunday through Saturday, 5:00 am – 9:00 pm PST)
Your Order Number: EFExxxxxxxxxxxxxxxxxxxx
Shipped Description Amount
1 TURBOTAX PRODUCT $XX.XX
1 TURBOTAX PRODUCT $XX.XX
Sales Tax $XX.XX
Thank you for your prompt attention to this matter. If you have questions about this balance due, or how to pay, please contact us at (number removed).
Vice President, TurboTax
This message was sent to inform you of a critical matter. Please note that if you have chosen not to receive marketing messages from Intuit, that choice applies only to promotional materials. You will continue to receive critical notifications that are legally required or could affect your service or software.
This message was sent to the following address: <CUSTOMER EMAIL>
If you receive an e-mail message that appears to come from Intuit but that you suspect is a phishing e-mail, please forward it immediately to firstname.lastname@example.org. Please visit http://security.intuit.com for additional security information.
Please DO NOT REPLY to this e-mail. If you have any questions or comments, you may visit TurboTax.com/support to contact a representative.
© 2013 Intuit Inc. All rights reserved. Intuit, the Intuit logo, TurboTax, the TurboTax checkmark design and Quicken, among others, are registered trademarks of Intuit Inc. in the United States and other countries. Other parties logos and trademarks are the property of their respective owners.
Intuit Inc., Customer Communications, 2800 E. Commerce Center Place, Tucson, AZ 85706
Please note that you will only receive this email if you had signed up for Refund Transfer (having the TurboTax fees deducted from your refund)